Returns & Refund Policy

Last Updated: July 13, 2026

Wholesale/Trade Sales Only

Brolo Cigar Co. ("Brolo") sells cigars exclusively on a wholesale and trade basis to licensed retailers and distributors; we do not sell directly to individual consumers through this Site. If you purchased a Brolo product from a retail store or another retailer, that retailer's own return and refund policy governs your purchase; please contact them directly.

All Sales Are Final

Because tobacco products cannot be resold once they leave controlled, climate-managed storage; and to protect the freshness, integrity, and safety of every cigar we ship, all wholesale and trade sales made directly through Brolo are final. We do not accept returns or issue refunds for change of mind, over-ordering, or similar reasons.

Damage, Defects, and Fulfillment Errors

The only exceptions to our all-sales-final policy are:

• Shipping damage — product damaged in transit;
• Product defects — cigars that are materially defective at the time of receipt; and
• Fulfillment errors — orders that do not match what was confirmed at checkout (wrong item, wrong quantity, etc.).

To be eligible for a replacement or account credit under one of these exceptions, you must:

1. Notify us at Kaitlyn@brolocigars.com within 5 business days of receiving your order;
2. Provide your order number and photographs clearly showing the damage, defect, or error; and
3. Retain the original packaging until the claim is resolved, as we may request it.

Verified claims will be resolved by replacement of the affected product or a credit to your trade account, at Brolo's discretion. We do not issue cash or original-payment-method refunds for wholesale orders.

Questions

Brolo Cigar Co. 1671 S. Broadway Street Suie C5 Carrollton, TX 75006
Email: Kaitlyn@brolocigars.com