Return + Refund Policy

Brolo Cigar Co. ("Brolo") sells cigars exclusively on a wholesale and trade basis to licensed retailers and distributors; we do not sell directly to individual consumers through this Site. If you purchased a Brolo product from a retail store, authorized or unauthorized, that retailer's own return and refund policy governs your purchase; please contact them directly.

We strive for excellence and keeping you happy is our number one priority. We take pride in our high standards and quality and back all of our products with a 100% satisfaction guarantee. In the case that your business is not 100% satisfied with your purchase, you may return the item back to us for a full refund on any unopened boxes or bundles. Please contact kaitlyn@brolocigars.com for assistance.

In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s).

Consumer-direct products

Brolo Cigar Co. ("Brolo") may sell merchandise (e.g. hats, ashtrays, outerwear, etc.) direct to consumers. If you purchased a product directly from the Brolo website (non-retailer login) please be advised all sales are final. If you purchased a Brolo product from a retail store, authorized or unauthorized, that retailer's own return and refund policy governs your purchase; please contact them directly.